Dantendorfer GmbH

Refund Policy

We are pleased to provide you with information on our return conditions, the right of withdrawal, and options for exchange. For further inquiries, please contact our customer service.

Cancellation Policy

1. Right to Cancel
You have the right to cancel this contract within 14 days without providing any reason and return your items.

The cancellation period is 14 days from the day you, or a third party named by you, who is not the carrier, take possession of the last item.

For a successful acceptance of the return, the items must be undamaged, unworn, and in their original condition.

2. Sale Items
The same right to cancel applies to items that are reduced due to a sale.

If you encounter difficulties in returning the items within the specified period, please inform us. Unfortunately, we cannot accept returns beyond our designated timeframe. Kindly note that items in their original packaging can only be accepted if the packaging remains undamaged.

How can I exchange items?

Exchange Items

For a quick and smooth exchange in the desired size, we recommend simply reordering the item. If the desired size or item is unavailable, our customer service is at your disposal to provide further information.

Please note that we cannot facilitate direct exchanges for orders outside the EU. Kindly return the item to us and place a new order for your desired item. It's important to note that we do not refund shipping costs in such cases. Feel free to reach out to us for any questions or concerns.

Returns within Austria

Orders with the shipping partner 'Österreichische Post' include a pre-printed, prepaid return label. Please use this label exclusively. Note that for returns made with a different service provider or without the provided label, additional costs will be borne by the customer.

Returning from Germany

After the dispatch of your order, you will receive a tracking email from 'LogoiX GmbH Paketinfo.' This not only provides information on the progress of your order but also allows you to download the return label. If you do not receive this email, please check your spam folder or contact us.

Deliveries from our Salzburg shipping location are insured against theft and accidental damage. The insurance coverage expires upon written confirmation of the delivery.

If you have made an individual arrangement with our shipping partner, such as leaving the package at a preferred location or with neighbors, please adhere to the specific regulations of the shipping service. Authorization for leaving packages is separately arranged with the shipping company and is not covered by our parcel protection.

Dantendorfer GmbH reserves the right to cancel orders sent to post boxes or exhibiting any discrepancies from existing credit reports and notifications after an internal review without providing reasons.

The information provided above has been originally written in German. Subject to translation, spelling, sentence, or opinion errors.

Offizielle Annahmeadresse

Dantendorfer GmbH
Handelszentrum 16, Tor 36
5101 Bergheim, Austria

Persönliche Beratung

Unser geschulter und modebewusster Kundenservice steht Ihnen von Montag bis Freitag gerne zur Verfügung. Wir freuen uns auf Ihren Anruf oder Ihre E-Mail. Die genauen Kundenservicezeiten finden Sie hier.

Schnelle Lieferung

Uns liegt am Herzen, dass Ihre Bestellung ein besonderes Erlebnis wird. Daher verpacken wir Ihre Auswahl nicht nur sorgfältig, und unser engagiertes Team setzt alles daran, Ihre exquisiten Designerstücke so rasch wie möglich zu Ihnen zu bringen.

Family Owned

Since 1948, our family-owned company, Dantendorfer, has been showcasing carefully selected designer fashion from exclusive luxury brands. Discover timeless elegance in first-class fashion experiences.