Refund Policy
We are pleased to provide you with information on our return conditions, the right of withdrawal, and options for exchange. For further inquiries, please contact our customer service.
Cancellation Policy
1. Right to Cancel
You have the right to cancel this contract within 14 days without providing any reason and return your items.
The cancellation period is 14 days from the day you, or a third party named by you, who is not the carrier, take possession of the last item.
For a successful acceptance of the return, the items must be undamaged, unworn, and in their original condition.
2. Sale Items
The same right to cancel applies to items that are reduced due to a sale.
If you encounter difficulties in returning the items within the specified period, please inform us. Unfortunately, we cannot accept returns beyond our designated timeframe. Kindly note that items in their original packaging can only be accepted if the packaging remains undamaged.
Exchange Items
For a quick and smooth exchange in the desired size, we recommend simply reordering the item. If the desired size or item is unavailable, our customer service is at your disposal to provide further information.
Please note that we cannot facilitate direct exchanges for orders outside the EU. Kindly return the item to us and place a new order for your desired item. It's important to note that we do not refund shipping costs in such cases. Feel free to reach out to us for any questions or concerns.
Deliveries from our Salzburg shipping location are insured against theft and accidental damage. The insurance coverage expires upon written confirmation of the delivery.
If you have made an individual arrangement with our shipping partner, such as leaving the package at a preferred location or with neighbors, please adhere to the specific regulations of the shipping service. Authorization for leaving packages is separately arranged with the shipping company and is not covered by our parcel protection.
Dantendorfer GmbH reserves the right to cancel orders sent to post boxes or exhibiting any discrepancies from existing credit reports and notifications after an internal review without providing reasons.
The information provided above has been originally written in German. Subject to translation, spelling, sentence, or opinion errors.
Dantendorfer GmbH
Handelszentrum 16, Tor 36
5101 Bergheim, Austria